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Homeserve

Homeserve 23/05/2012

10:31 : Homeserve faces mis-selling investigation - HomeServe, which provides emergency insurance cover and domestic repairs to households in the UK, is to be investigated by the Financial Services Authority (FSA). Issues over the possible mis-selling of household emergency policies were ...

Homeserve 22/05/2012

16:59 : HomeServe investigated over mis-selling by FSA - Home repair insurer's shares plunge 28% after it admits FSA investigation may lead to fine and announces plan to axe another 250 jobs as it shrinks UK operationsHomeServe, one of the biggest home repair insurers, is under investigation by the Financial ...
Source : guardian-co-uk
12:57 : Homeserve under investigation by FSA - Home repairs group Homeserve has revealed it is being investigated by the City watchdog in the wake of accusations over mis-selling and failures in complaints handling.

Homeserve 18/05/2012

22:13 : HomeServe took insurance payment after we had cancelled our policy - We told HomeServe we didn't want to renew our insurance policy, but it took money from our credit card anywayMy husband and I had an upsetting experience with HomeServe last April when we had a significant water leak on ...
Source : guardian-co-uk

Homeserve 21/04/2012

22:26 : Homeserve ruling: now cold-caller silence could be golden for victims - Homeserve, fined £75,000 by Ofcom, is offering consumers compensation if it is the source of nuisance marketing callsHouseholders plagued by unsolicited phone calls have been given welcome news after one of the companies making them received ...
Source : guardian-co-uk

Homeserve 20/04/2012

05:53 : Homeserve hit with record £750,000 fine by Ofcom over nuisance calls - Homeserve, the FTSE 250 company that styles itself as "the fifth emergency service", has been hit with a £750,000 fine for making nuisance calls to customers.
Source : telegraph-co-uk

Homeserve 19/04/2012

14:35 : HomeServe Fined £750,000 Over Silent Calls - Emergency home insurance and repairs company HomeServe has been fined three quarters of a million pounds by Ofcom for making an excessive number of silent and abandoned calls.
Source : news-sky-com
13:33 : Homeserve hit with £750,000 Ofcom fine over silent and abandoned calls - The company exceeded the limit on the number of abandoned calls it is permitted to make on 42 separate occasions during February 1 and March 21 last year, Ofcom said.
10:03 : Ofcom fines HomeServe for silent calls - LONDON (Reuters) - British home repair and insurance firm HomeServe Plc was on Thursday fined 750,000 pounds by regulator Ofcom for making an excessive number of silent and abandoned calls to UK consumers.
Source : reuters-com
09:52 : Homeserve fined for abandoned calls - Home insurance and repairs company HomeServe has been fined £750,000 for making an excessive number of silent and abandoned calls, Ofcom said today.

Homeserve 18/04/2012

07:25 : Which? highlights unnecessary insurance costs - According to two separate reports by consumer champion Which?, insurance customers are facing unnecessary costs. Which? has found that 10 out of the 12 largest water companies are promoting pipe insurance from third parties such as Homeserve. ...

Homeserve 29/03/2012

23:28 : Homeserve is still in talks with FSA - The home emergency services company Homeserve has admitted it has not resolved last year's mis-selling allegations and remains in #034;dialogue#034; with the Financial Services Authority.
22:05 : Domestic emergency insurer Homeserve abandoned by a fifth of customers - One in five customers has abandoned Homeserve during the past year, the group has revealed. It is in the throes of reorganising its sales teams after discovering potential mis-selling last October.

Homeserve 08/02/2012

12:36 : Homeserve’s woes continue - Emergency household repairs company Homeserve is taking longer than expected to get back on track after its operations were suspended last October. The company expected customer numbers to fall by 5% this year but it has increased this ...

Homeserve 14/12/2011

15:45 : Homeserve to outsource complaints operations - Home repair company Homeserve has announced plans to outsource its complaints handling operations. It previously handled complaints from its call centre in Walsall, but complaints were found to have been dealt with incorrectly during ...

Homeserve 23/11/2011

01:17 : Homeserve warns of customer losses - The possible mis-selling of insurance products by Homeserve, the emergency repair and insurance group, may cost it up to 240,000 customers in its current financial year, the group warned yesterday.
01:16 : Homeserve says mis-selling will cost millions - Homeserve, the insurance company rocked by a mis-selling scandal last month, saw its shares drop 15pc after it announced it would incur millions to sort out the problem.
Source : telegraph-co-uk

Homeserve 22/11/2011

12:58 : Mis-Selling scandal costs Homeserve £10 million - Homeserve revealed today that it expects to spend around £10 million on overhauling its sales practices following the recent mis-selling scandal. The decision by repair and insurance group Homeserve to suspend sales activity ...
10:04 : Homeserve drops 14% on higher costs, but FTSE recovers some ground - Repairs and insurance group unveils bigger hit than expected from recent probelms, while defence groups drop on US budget worriesRepair and insurance group Homeserve must be grateful for the slump in Thomas Cook's shares following news ...
Source : guardian-co-uk

Homeserve 10/11/2011

23:43 : Homeserve boss Richard Harpin admits it 'lost its way' - Yesterday Harpin admitted the practice of mis-selling was ‘not just one or two people in a call centre, it was slightly wider than that, but not systemic'.
14:44 : Homeserve back in business - Homeserve, which provides emergency insurance and home repairs on boilers, plumbing and domestic appliances, has restarted its telesales operation. The company closed its call centre on 31 October following a review by Deloitte which ...

Homeserve 04/11/2011

18:33 : HomeServe faces huge compensation claims after whistleblower tips off ... - FSA told that HomeServe, which has suspended its sales team amid mis-selling fears, ignored thousands of complaintsThe emergency repairs group HomeServe faces compensation claims from thousands of customers it let down ...
Source : guardian-co-uk

Homeserve 31/10/2011

20:06 : Homeserve in need of repair as market sinks - Homeserve might be known as the "fifth emergency service", but the repairs and insurance business was itself in need of a rescue after suspending all its telephone sales.
Source : telegraph-co-uk
19:24 : HomeServe value falls £450m over mis-selling fears - Home repairs group suspends sales operations for retraining after review reveals call centre does not meet required standardsHome repairs group HomeServe saw £450m wiped off its market value as investors deserted the firm amid fears its ...
Source : guardian-co-uk
11:18 : HomeServe suspends all sales over mis-selling fears - Home maintenance insurance company retrains all staff and will resume inbound call services on 1 NovemberHome maintenance insurance company HomeServe has suspended all telephone sales and marketing activity, and is retraining telesales ...
Source : guardian-co-uk
11:18 : Homeserve loses a third of its value after mis-selling problems - Homeserve halts telephone sales operations, with shares slumping 32%Homeserve, the emergency repair and insurance group, has lost almost a third of its value after it halted all telephone sales after possible mis-selling problems.The ...
Source : guardian-co-uk
10:32 : Homeserve halts telesales amid selling probe - LONDON (Reuters) - Emergency repair and insurance group HomeServe has suspended all telephone sales after it launched a review into whether some of its staff could have been mis-selling products.
Source : reuters-com

Homeserve 30/10/2011

22:44 : Britain's 'fifth emergency service' Homeserve in mis-selling probe - Shares in HomeServe look set for a rocky ride after it uncovered possible mis-selling at its biggest call centre. The company has suspended telephone sales while it retrains nearly 500 staff.

Homeserve 07/07/2011

13:13 : HomeServe and nPower face £2m fines over repeated silent calls - Customers bombarded after glitch in call-centre technology – leading to Ofcom ruling against two firmsCommunications regulator Ofcom has evidence that nPower and HomeServe have been breaching the rules around silent and abandoned ...
Source : guardian-co-uk
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